Privacy Policy

1. Introduction

Welcome to ShopE (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account: Name, email address, phone number, password
• Make a purchase: Billing and shipping address, payment information
• Contact us: Name, email, message content, attachments
• Subscribe to our newsletter: Email address, preferences
• Participate in surveys or promotions: Survey responses, contest entries

2.2 Information Automatically Collected

When you visit our platform, we automatically collect certain information:

• Device information: IP address, browser type, operating system
• Usage data: Pages viewed, time spent on pages, click patterns
• Location data: General geographic location based on IP address
• Cookies and tracking: Session IDs, preferences, analytics data

2.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you log in through them
• Payment processors for transaction verification
• Analytics providers for usage insights
• Marketing partners for advertising purposes

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: Processing and delivering your orders
• Account management: Creating and maintaining your account
• Customer support: Responding to inquiries and resolving issues
• Personalization: Tailoring your shopping experience
• Marketing communications: Sending promotional emails and offers (with your consent)
• Platform improvement: Analyzing usage to enhance our services
• Security: Detecting and preventing fraud and unauthorized access
• Legal compliance: Meeting legal obligations and protecting our rights

4. How We Share Your Information

We may share your information with the following parties:

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand how visitors use our platform
• Marketing cookies: Used to deliver relevant advertisements
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

6. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Restricted access to personal information
• Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data portability: Receive your data in a structured format
• Object: Object to processing of your information
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@shope.com.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Account information is retained while your account is active. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

9. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out at any time by:

• Clicking the “unsubscribe” link in any email
• Updating your preferences in your account settings
• Contacting us directly at privacy@shope.com

Note that you will still receive transactional emails related to your orders and account.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if your information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

To exercise these rights, contact us at privacy@shope.com.

14. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your data based on the following legal grounds:

• Consent for marketing communications
• Contract performance for order fulfillment
• Legal obligation for tax and accounting
• Legitimate interests for platform improvement

You have the right to lodge a complaint with your local data protection authority.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our platform
• Updating the “Last Updated” date
• Sending email notifications for significant changes

Your continued use of our platform after changes constitutes acceptance of the updated policy.